What is ISO 9001?
Over 1 million companies worldwide hold certification to ISO 9001 placing them in ideal position to demonstrate to customers and stakeholders that they operate in accordance with a globally recognised standard. ISO 9001 is a model which will allow your organisation to improve control and manage core business processes. Not only will the standard enable these processes to be standardised, but it will also enable you to monitor and check their effectiveness and identify when they are not properly applied.
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Why should it be considered?
Another common reason for implementing ISO 9001 is that organisations recognise that their current processes and operating models are not as effective as they could be and suffer from staff doing the same task in many ways, therefore producing inconsistent outputs and variations which results in a negative impact on customers and additional cost.
Implementation of the standard requires an organisation to examine its business processes, identify best practice, standardise processes and then apply them consistently which allows for a solid platform for any organisations attempting growth.
What impact will it have?
Customer satisfaction and retention:
Core to ISO 9001 is a requirement to ensure that processes are in place for monitoring customer perception and satisfaction. Application of the quality management standard can provide invaluable information regarding customer satisfaction and engagement, which can lead to further opportunities to grow and secure relationships with customers.
Information and analysis
Information is essential to any business decision making. Implementing ISO 9001 will enable the identification of suitable metrics for your business processes, which will enable you obtain a true picture of operational and business performance. Not only will this tell you where things are working effectively, it will also identify pain points and provide a framework for addressing these.
One of the most significant benefits of the standard is the benefit of process standardisation. This will mean an analysis of the business and identification of the best and most efficient way of doing things. These standardised processes will then be implemented the processes and their application monitored therefore reducing the likelihood of costly errors and wastage.
How can Quadra help?
When implementing ISO 9001, the process is simple.
Action Plan: Planning will then take place for the key steps and milestones in the ISO 9001 implementation and certification process.
Preparation for External Audit: We can also assist with preparation for external audit by conducting internal audits and management reviews. As well as attending the certification audit.
We Can Help to Add Value to Your Organisation
Our simple no-nonsense approach is focused on delivering value and adding benefit.
Highly Experienced Consultants
Our consultants are both highly skilled and experienced in their field.
Proven Track Record
Quadra has a proven track developed over 30 years in both national and international markets.
Making ISO Work For You
Our approach ensures that you don't have to reinvent your organisation.
Our clients are our most important assets and our aim is to become your trusted partner of choice.
We have developed a strong reputation in all industry sectors and with a varied client base. From small, local, indigenous companies to large multinationals.
Big Enough to Cope, Small Enough to Care
Our aim is to provide our clients with a solution which addresses their need. Our aim will always be to deliver a solution that works.
We have over 30 years’ experience assisting businesses in the provisions of ISO Standards, Compliance and Training.
Ensuring our customers are satisfied is our number one commitment.
With over 3000 projects completed to date on a local, national and international basis we have developed an approach which is focused on delivering a solution which will add value.
Need ISO Training?
Quadra can offer both awareness and internal auditor training for the ISO 9001 standard. This training is available through public training events, in-house training and online training. For more information on in-house training, contact us.
IMS Internal Auditor
With over 30 years’ experience and having assisted over 3000 organisations to achieve ISO certification, there is no provider better placed to assist your organisation on its journey to implement ISO 9001.
If you feel implementing a quality management system to your organisation will bring benefit to your business, contact us.