TouchPlus/Navi Group

TouchPlus/Navi Group

Navi Group is the parent company of Axium, DispenSense, iGnite, CarePlus Pharmacy, TouchPlus Technologies and StayWell Pharmacy. From humble beginnings in 2009 with the creation of Axium Buying Group, Navi Group have gone from strength to strength since then, consistently bringing new and innovative IT solutions to the pharmacy market.

The company philosophy is to drive innovation within the pharmacy sector through dynamic retailing, leading technology development and consistent supply of quality products for our partners.

The company has a strong network of over 550 pharmacy partners in Ireland. Every day, more than 4700 pharmacy staff in towns and cities across the country are making significant contributions to their local communities and inspiring customers to live healthier lives.

Navi Group engaged with Quadra initially to assist with the implementation of ISO9001 for the Group. This decision was taken as part of the Company’s overall commitment to quality improvement.

The project started with a gap analysis, which was used to assess how closely Navi Groups controls and processes aligned with the requirements of ISO9001. This gap analysis was used to develop a bespoke action and system structure for Navi Group.  Quadra assisted with the implementation project from start to finish and worked closely with the Management Team Quality to develop a robust Quality Management System structure for the entire organisation. The project also included a full readiness review which simulated the external audit and indicated that the organisation was ready for external certification. External certification was successfully achieved in 2021 and was awarded by SGS. 

Following this initial engagement, Quadra was commissioned to assist with the implementation of ISO27001 for the TouchPlus part of the business. Quadra worked closely with the team to build a robust Information Security Management System. This involved a detailed gap analysis against the standard, development of risk assessment, risk treatment plans and information security policies and procedures. Quadra also performed a full internal in preparation for certification. Successful certification was achieved in 2023. Damian Keenan from TouchPlus commented as follows:

‘We engaged with Quadra to assist the technology side of our business with the implementation of ISO27001. This followed on from our success in achieving ISO9001 with Quadra’s assistance. We found the approach to be very professional and Quadra helped us to understand the requirements of ISO27001 and to apply them in a straightforward way which did not create any unnecessary documents or work. We would have no hesitation in recommending Quadra.’

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ISO 27001ISO 9001