ISO 20000 sets the requirements for an information technology service management system (ITSM). It was developed to mirror the best practice guidelines for Information Technology described within the IT Infrastructure Library (ITIL) framework.

ISO 20000 is a set of management processes that form a service management system for the effective delivery of services to the business and its customers. It will assist your organisation in benchmarking its IT service management, improving its services, providing assurance and demonstrating its capability to meet customer requirements.

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