You will benefit from Quadra’s experience in customer complaints management, and the development of robust customer satisfaction management systems, complemented and supported by associated staff awareness training, we can help you turn a complaint into an opportunity.

ISO 10002 is the framework for a complaints management system (CMS), this allows you to effectively identify, find the root cause and eliminate customer complaints. this standard helps you to identify areas  within your business that are not performing as well as others and can help you remove the cause.

 

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