Read more about Kinsetsu’s https://www.kinsetsu.co.uk/ decision to implement a Quality Management System aligned with ISO9001 requirements and how they believe it will benefit their business. We asked Kinsetsu’s Karen Killops, Business Support Executive, for her thoughts on the process.
Background to deciding to develop Quality ISO9001 certificated management system
Kinsetsu was formed in 2016 and quality has been key to everything we have done, however we didn’t have a formal quality management system in place. We were also finding that more tenders that we wanted to respond to required ISO 9001 as a mandatory requirement. These combined helps us come to the decision we should work towards ISO 9001
What was involved?
We already had good processes in place, but we maybe weren’t managing and measuring them as well as we could have. In May 2020 we started the journey of building a QMS. We identified and documented processes we felt were already compliant and then walked through all parts of the business to map all processes. We setup control registers and started gathering evidence. We carried out our first internal audits in September 2020 and felt we were ready for external audit. We asked Quadra to carry out a full system audit before we had our external audit. This give us the confidence we needed to start the external audit process. Most of the team had experience in businesses with ISO9001.
Quadra’s input and approach
Quadra have been very helpful from the start, we had some experience of ISO within the business but no one had taken the journey from start to certificate, Quadra were able to fill the knowledge gaps while also steering us in the right direction. We did a lot of the work ourselves but having Quadra to bounce questions off was vital to our success.
What it means to Kinsetsu
Being ISO 9001 certified proves what we as a company already knew, that quality is important to us and to our customers. The QMS keeps us focused on doing things properly and allows us to respond to tenders we might not have been able to before.
Read more about how ISO9001 certification can benefit your business via this link https://quadraconsulting.com/why-iso-9001-is-important/