Background
Navi Group http://www.navi.ie/ are an innovative, diverse Dublin-based Healthcare Organisation, whose portfolio covers trading, development, buying, retailing and technology and whose brand companies include Axium Buying Group, TouchPlus Technologies, CarePlus Pharmacy and StayWell Pharmacy spanning Ireland. Their ethos is to drive transformation throughout the Pharmacy sector through dynamic retailing, leading technology development and delivery of quality products for their partner network.
Recognising the benefits that ISO 9001 certification could bring to the business, Quadra were commissioned by Navi Group to analyse existing business processes and measure them against the requirements of ISO9001, the international standard for Quality Management in organisations, with the objective of achieving ISO9001 certification throughout the Group.
Why ISO9001?
The organisation recognised the huge benefits that ISO9001 certification could bring to the business in standardising operational processes throughout the Group, and setting a pathway for continuous improvement internally, through embedding quality improvement in the group.
Quadra chosen
Based on Quadra’s 30 year heritage in supporting Companies develop quality management systems aligned with ISO9001 requirements, we were selected to assist and collaborate with Navi Group leadership to achieve this end goal.
What did Quadra do?
Quadra met with staff from each business operation within the group to understand business unit operations, gather information and assess the existing quality processes against the requirements of ISO9001. The output of this review was an action plan to provide an effective roadmap for the Group to achieve certification. Quadra developed process maps to satisfy the requirements of ISO9001 and to reflect the operational requirements of the business and met with staff to raise awareness of the system requirements and assist in embedding the standard throughout the organisation. Following guidance on an implementation period, Quadra carried out a full internal audit of the system across the organisation to assess and ensure readiness for certification and facilitated a management review in assessing the system prior to external audit.
What was the result?
Following the two stages of external audit, Navi Group were recommended for ISO9001 certification first time and were delighted with the outcome. Achievement was of paramount importance to all involved in standardising quality management processes throughout their diverse organisation, at an internationally recognised level.
What did Navi Group think of the process and working with Quadra?
“Navi Group are delighted to have been recommended for this certification. As a business we strive to constantly raise the bar throughout our operational processes and this process has helped us achieve those standards. Thanks so much to Quadra for all your guidance and support throughout this process. We look forward to continuing to working with you.” Sarah Milner, Operations Director, Navi Group.
Find out more about our multi-sectoral Quality Management Systems Consultancy Services via this link https://quadraconsulting.com/quadra-business-services/quality-standards/
