The Epos Bureau, formerly Lakeland Computers, has recently achieved certification to ISO 9001:2015. They are the retail technology partners for many companies across the UK and Ireland including; McKees Country Store and Restaurant, Hannon Meats & Paxton and Whitfield cheese mongers.
The Epos Bureau have recently received their first ISO certification. This is something they decided to move forward with due in part to the ever-evolving nature of their business. They recognised the benefits that a Quality Management System could have within their organisation and the impact it would have on their customers. They recognised that certification to ISO9001:2015 differentiates The them from other providers within the same sphere.
The drive for The Epos Bureau to aim for certification was made very clear by Nigel Bogle, Chief Executive in this statement;
“In every interaction with our clients, we want them to know that they are working with a real person who genuinely cares about the success of their business. We want them to value our level of commitment to building a relationship and educating them in ways to improve their EPOS systems and reduce stress.”
The Epos Bureau has benefited from increased quality of client management within the organisation because of ISO 9001:2015 implementation. As an essential maintenance requirement of ISO 9001 The Epos Bureau carry out an annual Management Review Meeting. This will provide an effective platform for continuous quality and performance improvement issues to be discussed and acted upon. This allows the organisation to keep true to their goals and company values of improving the quality of their product while at the same time ensuring the customer received the best and most cost-effective product.
With the renewed focus on security, resilience, reliability and consistency they have developed something which would be long-term whilst bringing benefit and satisfaction to everyone.
“Quadra Consulting were engaged by The EPOS Bureau to guide us through ISO 9001:2015 certification. Quadra’s approach was practical and effective. Our consultant took the time to understand our business, our products and services. They helped us to identify areas of focus and offered guidance on the implementation of procedural change. Our experience with Quadra throughout our journey to Certification was extremely positive. They are a professional Company and were a pleasure to work with.” – Lynne McCaw (Epos Bureau)