Quality Management - Quadra Consulting

Northern Ireland Hospice Achieve ISO9001 and ISO45001

Northern Ireland Hospice has been delivering palliative care to local people across Northern Ireland for over 35 years, their hospice care services both the community and in their buildings which they provide high quality, person-centred, holistic palliative care. They support and care for infants, children and adults who are living with life-limiting and life-threatening conditions. Their mission is to inspire and deliver excellent and compassionate specialist palliative care through effective service models underpinned by exemplary education, innovation, and research.

What is ISO9001 and ISO45001?

ISO9001

Over 1 million companies globally hold certification to ISO 9001 Quality Management Standard, placing them in ideal position to demonstrate to customers and stakeholders that they operate in accordance with the globally recognised standard. ISO 9001 allows organisations to improve control and manage core business processes. Not only will the standard enable these processes to be standardised, but it will also enable organisations to monitor and check effectiveness and identify when they are not properly applied. The most common reason for certification is that it is often a prerequisite in tender selection criterion. Therefore making them comparable with their competitors who may already have certification to the quality standard. Having a positive reputation and good personal relationships are no longer enough to guarantee contact retention.

ISO45001

ISO45001 can be applied to any organisation who wishes to establish, implement and maintain an occupational health and safety (OH&S) management, to enable organisations to provide a safe and healthy workplace by preventing work-related injury and ill health as well as proactively improving its OH&S performance.

Why ISO9001 and ISO45001?

Northern Ireland Hospice realised the massive benefits that ISO9001 and ISO45001 certifications could bring to the business in standardising operational processes through and setting a pathway for continuous improvement internally, through embedding Quality and Health and Safety improvements throughout the organisation.

The process to certification

Based on Quadra’s 30-year heritage in supporting companies develop Quality and Health and Safety Management systems aligned with ISO9001 and ISO45001 requirements, we were selected to assist and collaborate with Northern Ireland Hospice to achieve these overall goals.

What did Quadra do?

Quadra met with staff in Northern Ireland Hospice to understand business unit operations, gather information and access the existing Quality and Health and Safety processes against the requirements of ISO9001 and ISO45001. The outcome of this review was an action plan to provide an effective roadmap for Northern Ireland Hospice to achieve certification in both standards. Quadra developed process maps to satisfy the requirements of ISO9001 and ISO45001 and to reflect the operational requirements of the business and met with staff to raise awareness of the system requirements and assist in embedding the standards throughout the company. Following guidance through an implementation period, Quadra carried out a full internal audit of the systems across the organisation to assess and ensure readiness for certification and facilitated a management review in assessing the system prior to external audit.

What was the outcome?

Following the two stages of external audit, Northern Ireland Hospice were recommended for both ISO9001 and ISO45001 certifications first time and were pleased with the outcome. Achievement was of uppermost importance to all involved in standardising both Quality and Health and Safety Management processes throughout their diverse company, at an internationally recognised level.

What did the client say?

"The guys at Quadra understood our service goals and client needs and were able to direct us in formulating new Quality and Health & Safety Management Systems. We achieved ISO 9001 and ISO 45001 accreditations, which enabled us to improve our processes, procedures and managements controls. This will ensure that we maintain a safer and more secure environment for our staff and patients. Thank you Quadra for all your assistance and continued support." - Andy Dealy. Northern Ireland Hospice.

Need more information?

For further information on Quality or Heath and Safety management system implementation or to arrange a call, contact us.

tel: +44 28 9042 3222

email: [email protected]

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Braid Mechanical & Electrical Achieve ISO 9001

Braid Mechanical and Electrical Limited, established in 1926 with the original name of ‘Nicholl Brothers (Electrical).’ In 1989 the company then changed the name to Braid, to distinguish themselves from their parent company and in 2021, transitioned from offering only electrical services but also now offering mechanical services. Braid’s core team consists of Site Supervisors, Electricians, Plumbers, Apprentices and Assistants. This gives the company a stable, experienced, professional workforce trained to deliver high standard services using the latest technologies and techniques.

Why did Braid chose ISO 9001?

Quadra were commissioned by Braid Mechanical and Electrical Limited to analyse their current business processes and measure them against the requirements of ISO 9001, the international standard for Quality Management, with the overall objective of achieving ISO 9001 certification.

ISO 9001 is a model which would allow Braid to improve controls and manage their core processes, allowing these to be standardised and enabling the organisation to monitor and check their efficiency as well as identify when they are not properly applied.

Implementation requires business processes to be examined, identify best practice, standardise processes and apply them consistently which allows for a solid platform for any organisations attempting growth and set the pathway for continuous improvement internally.

How did Quadra support Braid with the implementation?

Based on Quadra’s 30-year heritage in supporting companies to develop quality management systems, we were selected to assist and collaborate with Braid’s leadership to achieve the implementation of the quality management system inline with the ISO 9001 standard.

Quadra met with the staff from the business operations within the company to understand the operations, gather information and assess the existing quality processes against the requirements of ISO 9001. The output of the review resulted in an action plan to provide a roadmap to achieve certification.

Quadra then developed process maps to satisfy to requirements of ISO 9001 and to reflect the operational requirements of the business and met with staff to raise awareness of the system requirements and assist in embedding ISO 9001 throughout Braid. After receiving guidance on an implementation period, Quadra carried out a full internal audit of the system across the organisation to assess and ensure Braid were ready for certification. Quadra facilitated a management review in assessing the system prior to external audit.

Following both stages of external audit, Braid Mechanical and Electrical Limited were recommended for ISO 9001 certification. The achievement was of massive importance to all involved in standardising the quality management process throughout the organisation, at an internationally recognised level.

What did the client say?

“Kira Halliday from Quadra Consulting assisted us in attaining ISO 9001 accreditation in March 2022. We as a company were all new to this and she was patient, knowledgeable and clear with her message. With her at the helm we eased through accreditation seamlessly and are better prepared for taking control of the renewal process going forward.”

Camillus Fitzpatrick FCPA, Financial Controller, Braid.

Need more information?

For further information about the implementation of ISO 9001, contact us.

tel: 028 9042 3222 / 01 8321493

email: [email protected]

PM Power certified to ISO 9001, ISO 14001 and ISO 45001

PM POWER is a customer-driven company, with a flexible approach to on-site power generation. With a vast experience of over 40 years in sales, engineering, and service of gas and diesel generating plants and equipment.

With 30 years’ experience in supporting businesses with an Integrated Management System (IMS) – Quality, Environmental and Health, and Safety Management Systems aligned with ISO 9001, ISO 14001, and ISO 45001, Quadra were appointed by PM POWER to analyse their existing processes and measure them against the requirements of ISO 9001 Quality Management System, ISO 14001 Environmental Management System and ISO 45001 Health and Safety Management System with the objective of achieving accreditation.

What is an Integrated Management System (IMS)?

An IMS is a single system designed to manage multiple aspects of an organisation's operational line with multiple standards such as Quality, Environmental and Health and Safety. Integrating your Management System can bring many benefits such as avoiding duplication, using resource to implement and manage systems more efficiently and achieving more cost effective certification.

The process of implementation

The company realised the benefit that ISO 9001, ISO 14001, and ISO 45001 certifications could bring to the business such as providing evidence of good governance and control, a competitive edge, standardising operational processes and setting a pathway for continuous improvement internally, through embedding Quality, Environmental and Health and Safety improvements within the organisation.

What did Quadra do?

Quadra met with relevant employees within PM POWER to understand the business operations, gather information and assess the existing Quality, Environmental and Health and Safety processes against the requirements of ISO 9001, ISO 14001, and ISO 45001.

After this, the outcome was an action plan to outline key steps and milestones for PM Power to achieve certification. Quadra developed process maps to meet the requirements of ISO 9001, ISO 14001, and ISO 45001 for the organisation.

Quadra carried out a full internal audit of the system and facilitated a management review prior to external audit.

What was the outcome?

Following the two stages of external audit, PM POWER was successful in the recommendation to achieve their IMS ISO 9001 Quality Management, ISO 14001 Environmental Management and ISO 45001 Health and Safety Management. Achieving this certification was of huge importance in recognising the high levels of control which were already in place and putting a robust and internationally tried tested framework in place for ensuring the health and safety management system continues to improve over time.

What did the client say?

“The Team at Quadra understood our business goals and commercial needs with the formation of a robust Quality System. Not only did we achieve ISO 9001, ISO 14001 and ISO 45001 accreditation, we also improved our workflows, procedures and controls. Thank you Quadra." Philip Pollock. Director. PM POWER.

Need more information?

For further information or to arrange a consultation to implement ISO 9001, ISO 14001, ISO 45001 or an Integrated Management System in your organisation please contact us.

Telephone: +44 28 9042 3222

Email: [email protected]