You will benefit from Quadra’s experience in customer complaints management, and the development of robust customer satisfaction management systems, complemented and supported by associated staff awareness training.
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Identifying risks within your business and turning them into opportunities is essential in maintaining continual improvement. What if you were to view customer complaints as an opportunity to improve what you do and how you do it? With the implementation of a Customer Complaints Management standard against the requirements of ISO 10002 you can effectively manage customer complaints whilst engaging your staff with new customer service training opportunities.
In addition ISO 10002 can be easily integrated with your Quality Management System to improve overall efficiency. Quadra are currently working with a large, local waste management company to assist with the implementation of a Customer Complaints Management System, integrating this with their existing Quality Management System and delivering associated staff customer service training.